For all purchases made in www.hindrop.com where the user wants to make a return of the merchandise, only changes and returns will be accepted until after 15 calendar days from the date on which the product is received. Only exchanges and returns of products that have not been used and do not present any damage will be accepted. In case of receiving your damaged or defective product you must attach a photograph of the damage. To make the return of an order it will be necessary to fill out the withdrawal form that you can find on our website and send it to our email address info@hindrop.com.

The customer will be responsible for the costs of returning the product. The refund of the payment made for the purchase of your product will be made using the same payment method used by the customer for the initial transaction.